Customer help

Frequently Asked Questions

Quick answers about SSK Pyrotech enquiries, minimum order, delivery areas, tracking, confirmation and bulk orders.

Do you accept online payment?

Online payment is not collected during website enquiry submission. After you submit your enquiry, our team will confirm your order details by phone or WhatsApp.

What is the minimum order amount?

The minimum order amount is Rs. 3000 after discount.

Which states do you deliver to?

We currently mention service availability for Tamil Nadu, Karnataka, Andhra Pradesh and Telangana. Delivery charges and taxes may be confirmed by our team based on your location.

How will my order be confirmed?

After enquiry submission, you will receive an Order ID. Our team will contact you by phone or WhatsApp to confirm product availability, order details, delivery location and next steps.

Can I place bulk orders?

Yes. SSK Pyrotech supports family, event and bulk crackers enquiries. Add the required items to cart and submit an enquiry, or contact our team on WhatsApp for bulk order support.

How can I track my enquiry?

Use the Track Order page with your Order ID and phone number. The status timeline shows progress from Received to Delivered.

How soon will your team respond?

Expected response time is within 24 hours after enquiry submission.

Are delivery charges and taxes included?

Delivery charges and taxes may be confirmed by our team based on your location and order details.

Can I edit my cart before submitting enquiry?

Yes. You can open the cart, update quantities, remove items or clear the cart before submitting your enquiry.

Why do some products show Image coming soon?

Some product images may not be available yet. We are adding real product images to improve visual confidence while shopping.

Can I change my order after submitting enquiry?

Contact SSK Pyrotech by phone or WhatsApp with your Order ID as soon as possible. Our team can guide you based on confirmation status and product availability.

Is this an online sale of crackers?

No. The website collects order enquiries only. No online payment is collected during enquiry submission, and our team confirms order details by phone or WhatsApp.